You will have received an email from us on the day your order was shipped (typically sent later in the evening). This email includes details of the courier handling your delivery and your tracking information.
You can manage your delivery preferences on the tracking link, and select a safe place or neighbour if you will not be home to receive your delivery.
If the courier indicates that your parcel has been delivered but you cannot locate it, please check your designated safe place and with your neighbours. Royal Mail will leave parcels if they deem that you have a safe place at your property.
If you’re still unable to locate your parcel, please contact our Patient Care Team (Click Here) and we will investigate further to assist you.