You will have received an email from us on the day your order was shipped (typically sent later in the evening). This email includes details of the courier handling your delivery and your tracking information.
We recommend downloading the courier's app to manage your delivery preferences. You can also track updates on the progress of your delivery via the app or the courier's website. From there, you can specify preferences such as delivery to a safe place, a neighbour, or a local pick-up point.
If the courier indicates that your parcel has been delivered but you cannot locate it, please check your designated safe place and with your neighbours.
If you’re still unable to locate your parcel, please contact our Patient Care Team (Click Here) and we will investigate further to assist you.