While we strive to ensure every order is accurate and complete, occasional errors can occur. If you receive a parcel that is not what you ordered or is missing items, please follow these steps:
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Contact Us: Use the form (Click Here) with the following details:
- Your order number.
- A detailed description of the issue (e.g., incorrect item, missing items).
- A photo of the parcel and its contents, clearly showing what you received.
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Investigation and Resolution:
- We aim to respond to your query within 24 hours.
- If necessary, we will escalate the issue and investigate with our dispensary and courier teams to identify and resolve the problem as quickly as possible.
Our Commitment
We understand the inconvenience this may cause and appreciate your patience while we work to resolve the matter. Your satisfaction is our priority, and we’ll do everything we can to ensure the issue is rectified promptly.