Orders are typically cancelled or refunded for the following reasons:
- Item Not in Stock: The requested item is unavailable.
- Order Not Approved by Our GP: The order did not meet the required criteria for approval.
- Medication Quantity Exceeded: The requested quantity exceeds the permissible limit.
- Verification Not Passed: Verification checks were unsuccessful.
You should have received an email notification of the cancellation and refund. This will be sent to your registered email address. We reserve the right to cancel an order for an unspecified reason, if required.
If you have further questions or would like to discuss the decision, our friendly Patient Care Team is available to support you. Please don’t hesitate to reach out for assistance.