Thank you for reaching out to us! Your feedback, questions, and suggestions mean a lot to us. Whether you need assistance, have a question about our products or services, or want to share your thoughts, we’re here to help.
Our dedicated team is committed to providing prompt and helpful responses to ensure your experience with Curate Health is smooth and seamless.
Have a Question or need assistance with your order?
Our Customer Service team are on hand to assist you from Monday to Friday, 09:00 until 17:00. Feel free to submit a support ticket at any time, however please note that emails or WhatsApp messages sent over a weekend or on a Bank Holiday, will not be responded to until the next working day. A member of the team will be in touch as soon as possible, however please allow 5 working days for a response: Click Here To Submit A Ticket. Please Note: To help us get back to you as quickly as possible, Please do not submit multiple tickets as this can slow down our response time.
It would assist us greatly if you can include the following information:
- Order number
- A short description of the issue
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Complaints Procedure:
We take all complaints seriously and we commit to trying to find a suitable resolution, where possible. To log a complaint, please submit a ticket, as above, and select "Complaint" on the drop-down menu. We will acknowledge your complaint and respond within 5 working days after having conducted a thorough investigation.
Thank you for giving us the opportunity to resolve your issue.
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Additional Information:
The info@curatehealth.co.uk email address is no longer monitored. If you contact us via this method, you will not receive a response. Please use the contact form link above.
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